FAQs

Shipping & Delivery Details

At Lunelle, we believe a great shopping experience continues long after checkout. We work to ensure every order is handled with care, prepared thoughtfully, and delivered as smoothly as possible. Below, you'll find everything you need to know about our shipping and delivery process.

πŸ•’ Order Processing

Orders are generally processed within 3–5 business days.

During this time, our team prepares and packages your items for shipment, taking care to ensure your order is ready for its journey to you.

🚚 Shipping Estimates

United States
Orders within the United States are shipped using trusted carriers such as USPS and FedEx.

Estimated delivery is 15–20 business days after order processing and dispatch, depending on the destination and carrier.

International Orders
International shipments generally take 15–30 business days, depending on the destination, local delivery services, customs procedures, and fulfillment operations.

⏳ Please note: Delivery estimates are approximate and may be affected by customs clearance, severe weather, seasonal demand, public holidays, carrier disruptions, or other circumstances beyond our control.

πŸ” Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

You can use these details to monitor your package throughout its journey. You may also visit our Track Your Order page for additional shipment updates.

❌ Order Cancellations & Address Changes

If you need to cancel an order or update your shipping address, please contact our support team within 24 hours of placing your order.

For cancellation requests, please use the subject line:

β€œCANCEL MY ORDER”

We'll do our best to accommodate your request within this timeframe. However, once an order has entered fulfillment or has been shipped, cancellations and address changes may no longer be possible.

πŸ“§ Support Email: support@lunelle.com

πŸšͺ Delivery Attempts

Delivery attempts and arrangements are managed by the shipping carrier. If a package cannot be delivered, the carrier may make additional attempts or provide instructions for redelivery or collection.

To help avoid delivery issues, please ensure your shipping address and contact information are accurate when placing your order.

πŸ’₯ Damaged, Defective, or Incorrect Items

We want every Lunelle order to arrive in good condition and match your purchase. If you receive an item that is damaged, defective, or incorrect, please contact our support team as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damaged, defective, or incorrect item, where applicable

Our team will review the details and help arrange an appropriate resolution, including a replacement at no additional cost where applicable.

🀝 Customer Support

Need assistance with an order, shipping estimate, tracking update, or delivery concern? The Lunelle Support Team is here to help.

πŸ“§ Email us anytime: support@lunelle.com

We aim to respond to customer inquiries within 24 hours and will do our best to provide clear information and helpful solutions.

Thank you for choosing Lunelle. We appreciate your trust and look forward to making your shopping experience as smooth and enjoyable as possible.